Luks Gazino Responsible Gambling
Luks Gazino frames gambling strictly as entertainment, never as income. No outcome or winning amount is guaranteed to any player. The table below sets out the age rule and the exclusion path.
Age Limit
| Topic. | Rule. |
|---|---|
| Minimum age. | Registration is open only to players aged 18 and above. |
| Form confirmation. | The sign-up form requires a separate confirmation of this age rule. |
| Verification right. | The operator can check your age and identity at any point. |
| Verification method. | Age is confirmed through an uploaded identity document. |
| Document reviewer. | KYCAID, an independent verification firm, reviews the uploaded document. |
Excluding Yourself From Play
A player who wants a break can request self-exclusion at any time. The steps below outline how the request is handled.
- Send the exclusion request from your account's registered email address.
- Confirm the same request once more inside the site.
- Any payouts still pending are settled before closure.
- The account is then closed under the self-exclusion status.
Only one such request is accepted within a 90-day window. A repeat request inside that window is ignored. Reversing the exclusion needs a fresh request afterward. That fresh request can only follow a 30-day wait. Every reversal request goes through manual review and can be refused.
Limit-Setting Tools
| Tool. | Current status. |
|---|---|
| Deposit limit. | No self-service option exists for capping deposits instantly. |
| Session-time limit. | No dedicated tool controls how long a session runs. |
| Bet-size limit. | No dedicated tool caps individual bet amounts either. |
| Available alternative. | An email self-exclusion request remains the only control path today. |
| Processing pace. | Every exclusion request follows the same fixed 90-day cycle. |
| Reversal wait. | Reopening a closed account needs a 30-day cooling period first. |
Reaching Support
Self-exclusion requests and any related question go to customer support. The team treats every message about this topic as a priority. Player wellbeing during gambling remains a stated operating principle here. Emailed requests typically receive a reply within a short window.